CONDITIONS FOR RETURNS OR EXCHANGE:

Saanja has a simple and hassle free return and/or exchange policy for certain products purchased from the Website provided following conditions are fulfilled:

 

  1. The products must be returned to Saanja within 10 (ten) days from date it is delivered to you.
  2. Please check the list of non-returnable or non-exchangeable products at the end of the policy. Saanja may update this list from time to time and without any prior intimation to you.
  3. The product must be returned in its original condition along with the invoice, all labels, tags, authenticity cards, dust bags, designer boxes, hangers, freebies, if any and other packaging intact sold as a part of the product.
  4. Any garment sought to be returned or exchanged, should be unworn or unwashed. Garments that are found to be worn or damaged or soiled will not be accepted for return or exchange.
  5. Any footwear sought to be returned or exchanged, should be unused. Thus footwear worn for trial purposes must be done on a carpeted surface. Footwear with worn soles will not be accepted for return or exchange.
  6. Products returned under this policy will be subject to quality testing/inspection.
  7. If Saanja agrees to exchange the product returned, you will receive Saanja Wallet only, which can then be used for purchasing any other merchandise.
  8. Notwithstanding anything contained in this policy, Saanja reserves a right to reject any request for return and/or exchange of any products without giving any reasons for the same. In such cases, products will be sent back to the customer at the original shipping address.
  9. Customized or special delivery orders cannot be returned/exchanged.

 

  1. Saanja uses reputed courier systems to process its orders, although it does not take responsibility for any damages caused during transit. However, you need to intimate us within 24 hours regarding the same at merch.saanja@gmail.com

 

Terms And Conditions of use of website and Services

  1. INTRODUCTION:
  2. Through the Website we intend to sell our original merchandise including but not limited to clothing, footwear, accessories, jewellery, etc., designed or created by various designers.
  3. Your access to the Website is subject to these terms and conditions.
  4. ACCEPTANCE OF TERMS:

 

  1. By using the Website or purchasing products from the Website through any computer resource including but not limited to mobile or tablet devices, you agree that you have read and understood these Terms, various policies and signify your acceptance to be bound by them in entirety.
  2. Except where additional terms and conditions are provided which are product specific, these Terms shall supersede all previous representations, understandings, arrangements or agreements.
  3. If you have any queries about the Terms, various policies or have any comments, suggestions or grievances on or about our Website, please mail us your query at merch.saanja@gmail.com

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